Frequently Asked Questions
You can start a return or exchange using our full service portal above.
Return shipping is pre-paid for domestic US customers. International customers outside of the US are responsible for return shipping costs. Refunds to original form of payment will incur a $9.95 restocking charge. Refunds take 3-5 business days to process, depending on your financial institution. Returns for store credit and exchanges are free!
Need help with a return or exchange?
You can contact us at firstname.lastname@example.org, or call us at (866)545-NOLI.
You can start a return using our full service portal above.
Unfortunately, we're unable to provide a return label for International returns. International customers outside of the US are responsible for return shipping costs. We're happy to offer a return for a full refund or store credit, we're not able to offer exchanges on International purchases. There are no additional restocking fees or charges for international returns. Refunds take 3-5 business days to process depending on your financial institution.
- Returns and exchanges are accepted within 15 days of shipment date.
- Garments must be in their original unworn condition with all tags attached.
- We cannot take back worn or washed merchandise.
- All sale items are final sale and are not eligible for return or exchange.
- International orders are not eligible for exchanges.
- All face masks and visors are final sale for health and safety purposes.
We offer free standard shipping on domestic orders over $100 and international orders over $200!
All orders are processed and shipped from our warehouse in Miami, Florida.
Once a package leaves our warehouse, it is no longer under the care of Noli Yoga.
Please contact your local post office or mail carrier for any questions you may have about missing or delayed packages.
Shipping speed depends on the option you choose at checkout, but standard shipping typically takes 3-7 business days to get to your door.
International orders take roughly 1-2 weeks to arrive.
Orders over $100 ship free in the US!
USPS First Class : $4.99
USPS Priority : $7.99
FedEx Ground : $10.00
FedEx 2-Day : $15.00
FedEx Overnight : $40.00
Orders over $200 ship free internationally!
We offer priority international shipping through FedEx and ship to all countries serviced by FedEx.
We cannot ship to International PO Boxes, please be sure to enter your full street address.
Noli Yoga takes care of all duties and customs charges.
Canada and the U.K. : $15.00
Rest of the world : $20.00
We work fast! Please contact us as soon as possible to make any changes to your order at email@example.com and we'll do our best to accommodate.
Orders cannot be edited once processed and shipped from our facility.
Oh no! We're so sorry you received a less than perfect item or the wrong item. Please email us at firstname.lastname@example.org and we'll be happy to help. Please include your order number, the product that is damaged/defective, and a photo of the defect.
Have another question?
You can contact us at email@example.com or give us a call us at (866)545-6654.
Our customer service hours are Monday-Friday, 9AM-5PM EST.
For wholesale inquiries, please email us at firstname.lastname@example.org with your store name, contact information, and resale license number.